How to Utilize Assistance Services While Traveling with a Visual Impairment

Navigating the Train Station: Assistance Services for Visually Impaired Travelers

Feeling Overwhelmed by Travel Logistics?

Traveling can be both exhilarating and challenging, especially if you’re visually impaired. The thought of navigating airports, train stations, and bus terminals might feel overwhelming...

Worrying about finding the right platform, boarding the correct vehicle, or getting lost can be daunting. We understand these concerns, and you’re not alone in feeling this way.

At Vision Loss Travel, we’re dedicated to helping you feel confident and prepared for your journeys. Here’s how you can make the most of the assistance services available to visually impaired travelers.

1. Airports:

Airports can be busy and confusing, but many offer specialized assistance services for visually impaired travelers.

• Meet-and-Assist: This service includes assistance with check-in, security, and boarding. Airport staff will guide you through the entire process, ensuring you reach your gate without any issues.

• Pre-Arrange Assistance: Contact your airline in advance to arrange meet-and-assist services. This ensures that staff will be ready to assist you upon arrival.

• Accessibility Services: Look for accessibility services like tactile guidance paths, audible announcements, and accessible restrooms.

2. Train Stations:

Train stations, especially large ones, can be overwhelming, but assistance is often available.

• Information Desks: Most train stations have information desks where you can request assistance. Staff can help you navigate the station, find your platform, and board the correct train.

• Pre-Boarding: Some train services offer pre-boarding for visually impaired passengers. This allows you to board the train and get settled before the general boarding begins.

• Accessible Platforms: Look for stations with accessible platforms, tactile paving, and audible announcements to help guide you.

3. Bus Terminals:

Bus travel is another common mode of transport where assistance can be invaluable.

• Personnel Assistance: Bus terminals often have personnel who can help you with boarding and finding your way around. Don’t hesitate to ask for help at the information desk or ticket counter.

• Accessible Buses: Some buses are equipped with features like audible stop announcements, priority seating, and low floors for easy boarding.

• Local Help: When traveling internationally, local authorities and bus terminal staff are usually willing to assist visually impaired travelers. Make sure to communicate your needs clearly.

4. General Tips for Utilizing Assistance Services:

• Plan Ahead: Research the assistance services available at your travel destinations and arrange them in advance.

• Communicate Clearly: Clearly communicate your needs to the assistance staff. Let them know if you need help with specific tasks like reading signs or finding restrooms.

• Stay Connected: Keep your phone charged and accessible so you can easily contact assistance services if needed. Use apps like Be My Eyes for real-time visual assistance.

• Be Patient: Travel can be hectic, and assistance staff may be helping multiple travelers. Stay patient and give yourself plenty of time to get through each stage of your journey.

By taking advantage of these assistance services, you can navigate airports, train stations, and bus terminals with greater ease and confidence. Remember, these services are there to help you, so don’t hesitate to use them.

How we Can Help:

Feeling unsure about how to arrange and use assistance services while traveling? Linsay, our expert travel coach, can guide you through every step of the process. From pre-arranging assistance to navigating busy terminals, Linsay’s personalized coaching will make your travel experience smoother and more enjoyable.